Privacy Policy

Toronto Commercial HVAC ("we", "us" or "our") is a commercial HVAC and refrigeration contractor serving Toronto and the Greater Toronto Area. This policy explains what information we collect through this website, our service request forms and our phone line, how we use it and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you request service or contact us, we may collect:

• Your name, phone number and, if you choose to provide it, your email address
• Your business type and the building address and suite where service is needed
• Equipment details, issue descriptions and any message you send us
• Confirmation that you are authorized to request service for the building
• The page you submitted the form from, for routing and quality purposes
• Notes from phone calls with our dispatch team

Like most websites, our hosting and analytics tools may also record technical data such as browser type, device type, pages visited and approximate location derived from IP address.

2. How We Use Your Information

• To respond to service requests, dispatch technicians and schedule work
• To prepare quotes, written findings, completion reports and invoices
• To provide warranty service and maintenance program reporting
• To meet legal, safety and regulatory record-keeping obligations, including gas and refrigerant records
• To improve our website and services

We do not sell your personal information.

3. How Form Submissions Are Processed

Service request forms on this website are delivered to us through a third-party lead capture service that forwards your submission to our team. That provider processes the data only to deliver it to us and applies spam filtering. Submissions may be processed on servers outside Ontario or Canada.

4. Sharing Information

We share information only where needed to provide service or meet obligations, for example with:

• Equipment manufacturers and suppliers, for warranty registration and parts orders
• Utilities and regulators such as Enbridge Gas or TSSA, where safety rules require it
• Property managers or building owners who authorized the work
• Professional advisors such as accountants and lawyers
• Authorities when required by law

5. Cookies and Analytics

This website may use cookies and similar technologies to measure traffic and improve the site. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not work as intended without them.

6. Data Retention and Security

We keep service records for as long as needed to provide warranty service, meet regulatory and tax requirements and support your building's maintenance history. We use reasonable administrative, technical and physical safeguards to protect personal information from loss, theft and unauthorized access.

7. Your Choices and Rights

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information we no longer need to keep
• Withdraw consent to optional communications at any time

8. Contact Us About Privacy

To make a privacy request or ask a question about this policy, call us at (437) 524-2997 or send a message through our contact form and mention "privacy request". We will respond within 30 days.

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last changed.